Dear Z-Mech Auto Service,\r
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You are exactly what we've been looking for these past two and half years in NC. I'm ashamed that the first time we called you, we were too impatient to wait the extra weekend for our vehicle to get fixed. Don't worry, we paid a huge price of shady service at another mechanics, and we definitely learned our lesson. We know better now.\r
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I love, love, love that you are a family operated business, and that you and your wife has taken such great care of my husband and I from the beginning. \r
Z and Adrienn is VERY considerate, understanding, respectful, reliable, honest, and most of all, helpful. We walked into your store tense and irritated by getting tossed back and forth from crappy service, and you took the car into your hands and fixed it all. \r
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Each phone call you promised was delivered. Each question we asked, you answered with detail and precision. The fact that you charged us only an hour and half for labor when you finished sooner than the two hours you estimated proved your honesty. You charged us exactly what you told us, and pulled no quick ones on us. \r
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Adrienn constantly preached to me, that ""usually, all mechanics want to do is make their customer happy. That's the most important thing,--that we fix your problem, and you are happy."" along with, ""a lot of mechanics forget that the real source of your paychecks are from your happy customers who keep coming back."" Something along those lines, but I'll never forget it. It all makes sense to me now. Since last week until now, I couldn't understand why Z's shop seems too good to be true. I can't find a single thing I do not like about Z Mech's Auto Services. Why haven't they tried screwing us over yet?? \r
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I know why now.\r
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Its because you don't need to. It's because you don't NEED to screw anyone to make money. You've already earned the loyalty and respect from customers alike, that you don't need extra dirty money. You're THAT good, and you've got a hold of your ground and APPRECIATE loyal customers.\r
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We have received nothing but GREAT, PROFESSIONAL, QUALITY, HONEST work from you, Z Mech Auto Service. I thank you for everything! You have won our hearts in loyalty and trust.\r
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Sincerely,\r
Mr. & Mrs. Alderson
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