I called Artistic Iron Works about replacing a rusted and deteriorated 70 foot section of the iron fence around our swimming pool.
They sent "Dallas C." to give me an estimate. When we met, I told him that I wanted the replacement section to be exactly the same design as the original section. This was so it would look the same and would be considered as maintenance rather than new construction by our home-owners' association.
Instead, Dallas came up with a significantly different design as to how the iron fence would be attached to the masonry wall base. Also, the new sections are bolted together rather than being welded together like the original fence. He never explained to me that he was planning to make these changes in the design.
My rating does not apply to the two employees doing the actual installation. They seemed competent and did good work as far as I can tell.
more