I have found Mr Urben, who happens to own Tri State Glass Block and wrote the rebuttal below in response to Janet's comments, to be confrontational and eager to insite trouble. In my opinion, he has some passive aggresive issues to work out in his attitude and dealings with the public at large. While my occasion to have interaction with Mr Urben was not directly related to his business practice, based on my experience this is certainly not a person with whom I would feel the least bit comfortable doing business. I did notice that in his rebuttal, Mr Urben did not identity himself as the owner or the person with whom Janet was dealing nor did he outline the steps he took to rectify the situation. That speaks volumes in and of itself.
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