We purchased four appliances and were very pleased with how the salesperson worked with us to secure optimum pricing and would rate that part of the experience 5 STARS.
The reason for the average 3 STAR ratings is:
Two of the appliances were installed correctly the first time. After the installers left, we noticed the refrigerator was out of balance front to back by about 2". DVD was quick to send someone back out to remedy the problem.
Then, a few days later, we noticed that the balancing feet on the range were not even attached to the range and there was definitely a dent in one side of the range. Neither one of these things were visible by just looking at the range but as soon as we pulled out the warming drawer, it was apparent the appliance was damaged. We were disappointed that the original installers did not notice this and initiate remedy. Our call to DVD resulted in a visit from an inspector and subsequently installation of a different new range. We are pleased with the outcome and how the DVD store and service personnel responded to our problems but are disappointed that it took four different service calls to get our appliances installed correctly.
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