Service guy was great, ordered the part before he left the house, office said they called on Tuesday no answer and no voice mail, that was incorrect, they have two numbers and voice mail set up on both phones,never tried again, will be over a week without refrigerator by the time this is done,
RESPONSE FROM Dick Van Dyke Appliance World:
Dear Kathy,
I apologize for the delay in repairing your appliance and your dissatisfaction with our service process. I would like to speak with you to prevent this from happening again, but I dont have enough information from your survey to check the accuracy of our computer system. If you contact me at (217) 544-8180 I will check your information in our system. We will do our best to earn back your patronage and raise your level of trust with our company.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Appliance World
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