I wish I had seen the reviews before calling these people. ""Bait and switch"" is an apt description that one reviewer posted. They have a slick website and an attractive coupon. Their actual quote is quite different. Here is my experience:
I have a decent carpet and I don't have pets or small kids. Except few high traffic areas the carpet is in good condition. I made the mistake of telling him that the carpet is not steam cleaned in 3 years. I asked a quote for deep cleaning. He quoted 500+. I was na??ve enough to think its normal around these parts of the town. He also agreed to move small furniture with my help. He asked me to sign at two places before starting the job. Again, I blame myself for not reading the print and signed up. He finished in two hours and it hit me the next day. 1) He did not help me move things. He just went around little things I missed. 2) Other places charge about 200 for deep cleaning the whole house. 3) The little box I signed reads ???The customer has been informed that because of extremely poor condition of the items that it probably will not clean and agrees to pay above costs for doing our best to try and clean the fabric. Guarantee does not apply. Payment is due even if fabric does not clean???. I am furious at this point with myself as well as on clean4clean for duping me. Over next one week I talked to their managers trying to reason with them and get an explanation of the exorbitant charges. All I got was ???didn???t you agreed to pay? Sorry we cannot give any partial credit???. Also they said they are not insured to move furniture. They clearly failed to neither tell that to their own employee nor put in print. I told them that I will be posting my experiences on net and it didn???t seem to bother them in the least. Last I talked the operations manager said he will talk to the owner and call me back. Well, I am still waiting. Next step: contact better business bureau (BBB). Meanwhile you please save your money and avoid heartburn.
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