HORRIBLE - do not use! Smith was assigned to us by our warranty company as well. First of all, they do not answer the phone. Ever. And they don't return calls. After my warranty company called them for me twice, they finally called me and told me they would have someone out within an hour - I was at work - good thing my husband was home! We paid our $100 deductible only to find out the service wasn't covered under the warranty. So I called Smith and left a message to call me back to schedule the service anyway. Waited three hours, no call. Called again and left a message, no call. Three more hours and I had my husband call and leave a message. No call. Finally decided to eat the $100 and go with someone who actually answers the phone. Ridiculous.
more