IMPORTANT NOTE: Under new, customer-oriented management!
I come here a few times a year because I have subscriptions to both the opera and ballet which are a few blocks away. My friends and I start the night off with their meat fondue and after the performance come back after for late-night chocolate fondue happy hour (which has since been nixed by corporate, apparently). The majority of my visits have been great; a good time with friends, good food and OK service.
I recently wrote a review about a negative experience I had at the Seattle Melting Pot location, where my boyfriend and I came at 5:15 on a Thursday and were refused to be seated in a nearly empty restaurant. The new General Manager (started in January) contacted me persistently with sincere apologies for my experience, worked hard to resolve the issue and assured me my business is valued. I was also contacted by two other Melting Pot corporate staff who wanted to make sure I was taken care of.
I have to say that I am truly impressed by the level of customer service I received after my negative incident, and the Seattle GM ensured that he is working hard to make customer service and experience top priority.
With all that said, despite my negative experience (and despite the elimination of the late-night chocolate fondue happy hour), the response from the Melting Pot crew truly impressed me in their exemplary customer service and will indeed give them another go before the next ballet I attend.
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