Crema has both benefits and drawbacks. One of the drawbacks is that the store can be loud when the grinder is going. If you're looking for a relatively quiet place for work or a conversation, you might want to take this into account. Some would say that a benefit of the grinder is, of course, that a higher quality coffee product is produced.
There are credit card restrictions; it helps to just skirt all issues by bringing cash or buying a Crema card. It helps to know this when going into Crema to make sure that you have the best experience possible.
The espresso drinks are good and well made.
The food selection tends to vary quite a bit in quality and quantity - probably depending on the day and the time of day that you come into the establishment.
I did not notice any particularly friendly atmosphere. The opinions of others seem to differ so this is probably left up to personal experience.
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