The car to pick us up was a half hour late on the morning of our wedding. No phone call. A poor excuse from the driver when he finally arrived. This messed up the timeline of the day and cost us extra charges from the photographer. They had the nerve to charge late fees for the cars when we were not ready to leave the hotel at the end of the event, when the timing issue was due to the original car being late. Negotiation to have the late fees refunded ended in only a partial credit. Two of three drivers went the wrong way on the return trip, which also added extra charges.
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