Bought our home in Parkton from Caviness and Cates in 2005 and we have had a few issues, the most major was a leak in my living room ceiling last summer. We called them and even though we were out of warranty someone from the company did come out and look. They actually figured out that after a few years some insulation had fallen down above the front porch ceiling and hot air from outside was getting into my attic and causing condensation to build up on a cold air conditioning duct which then dripped onto the ceiling. The guy showed me exactly what had happened so I would understand. He said that their new houses are Energy Star and wouldn't do that, and even though it wasn't a warranty item they would help me fix it since it was a known issue. Some of the other concerns I had were due to caulking cracking on the outside of the house, the guy said that is something that homeowners have to check every couple of years. He showed me how to do it so the problems won't get any worse. Overall the house has been great, and my friends at work can't believe the company even came back out after six years, much less showing me how to take care of things. Most everyone else I've talked to about Caviness and Cates says that they go above and beyond what the average home builder would do, and I agree.
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