Brought pictures with me to show stylist what I wanted. My hair was all one length after waiting a year to cut. Stylist ignored everything I said, told me to LET HIM DO WHAT HE DOES. Well, he lopped off the front of my hair, BURNED my hair when drying it and when I got home, I was in tears. I couldnt put a comb thru the burned hair. The front of my hair stuck up like a rooster. This, after waiting a year for the haircut of my dreams. My son gave me a gift cert to Nubest for Christmas. What a waste of money that was.
I wrote them a letter which went unanswered. I emailed their PR person, who passed along a message to the manager. She asked me to call. After I told her that I was not satisfied, she said that they would not refund the $65 I paid for just the haircut portion of the bill. I spent $100 there but only asked to be refunded for haircut. She refused, said its not their policy.
Beware. They DO NOT stand behind their product. There is no customer satisfaction. What you see is what you get, no remorse, they dont care.
I WILL NEVER SET FOOT IN A PLACE LIKE THIS AGAIN for as long as I live.
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