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Cheap Trash, Bad Service - Review by citysearch c | Cleo's Furniture

Cleo's Furniture

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Cheap Trash, Bad Service 2/10/2012

Whatever you do, DO NOT WASTE YOUR MONEY at this place! Their mattresses are supposedly ALWAYS 50% off, yet I still paid almost $500 for a mattress whose brand I had never heard of (I liked it, comfort is more important than brand). But the fact of the matter is, I could have bought a Serta or something of better quality for probably the same price at Sam's Club and would not have had issues with it. I purchased a bed in August from them and by February the stitching is coming loose and the seams are coming apart. The cushion/springs are fine, but the mattress is falling apart! Not only that, but I am trying to get it replaced since it hasn't even been a year and every person I've spoke to, including their ""district manager"" is saying I have to bring the bed in and they have to take pictures of it and send it to the manufacturer to see if it's covered under the warranty. And even then, he doesn't know how I will get my bed once I move (I am moving this week and just realized there was an issue with the stitches). This is totally unacceptable! If I had purchased a mattress at Sam's Club or some retailer who doesn't even SPECIALIZE in furniture, I could exchange it in the store, no matter how long it had been, but ESPECIALLY if it had been within a year. These guys don't want to help, they just want their money. I would expect far better service and quality from a retailer who specializes in furniture. But they are just trash dealers who don't care about their customers or the quality of their merchandise. Whatever you do, don't even bother looking at their cheap knock off stuff, it will fall apart quickly and you'll be stuck with no help whatsoever. more
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