We had an unexpectedly good experience here on Saturday, thanks to Arsen, who's either the new manager, or the best guy they've ever hired. It was late in the afternoon, and the place was packed. The BAD news was that, while we'd made an appointment w/the optometrist online, and it was clear it was pretty much a walk-in business, and walk-ins were ahead of appointments. The GOOD news is that, while we waited, Arsen spent nearly an hour with both of us, explaning about the different kinds of lenses, and what our options were. We've never bought glasses before, and it's a lot more complicated than we thought: bi-focals vs. progressive lenses, etc. etc. He answered all our questions with patience and humor and understanding. And he picked out various frames at different price points from the cases that actually looked good on us! We'd come in with a couple different sets of coupons, and he was also very straight with us on which of them would be the most useful to us.\r
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In the end, we had so much to think about that we decided to come back later, so we haven't tried the optometrist yet. But for courtesy and professionalism at the counter, we were really impressed. Ask for ARSEN - and hope, if he's not there, that he's setting the standard for everyone else!
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