My daughter and I recently had the most amazing experience at this store. Her first wedding dress was ordered at a local salon. After waiting 6 months we took to a seamstress to alter neckline and change the design some. (note: don't ever try to redesign a dress!) The dress, with each fitting, became a disaster. One week before her bridal portrait , we walked into David's Bridal to look for a lace jacket, sleeves, or something to try to fix the problem. Sarah, the manager, met us at the door and was so sweet as we explained our dilemma. We looked over and saw a dress they had just received and I told my daughter she should try it on. Molly, the sales associate, was awesome in dealing with us and our emotions at the thought of buying a SECOND wedding dress! The entire staff made our experience an event. The alteration department managed by Leslie, is the best anywhere! Every detail was discussed with Sefika and Dutch. Kim, Juan, and Lai then did the magic in record time. EVERYONE was so professional from the front door to the alteration fittings plus they made us feel so special. After her engagement, we actually had an appointment in New York City at Vera Wang's Bridal House. We know the customer service provided to us at David's Bridal could not have been topped even at Vera Wang's flagship store. Thanks to you all !
more