Never have I experienced such poor service and lack of professionalism. I feel like it's my duty to warn others not to fall into the same trap. This ""company"" is criminal and I had to take my complaint to the BBB because they would not respond to my phone calls or letter. \r
This company compounded the stress associated with moving ten-fold and destroyed my things. If you call the owner (Abdul) to bring any matter to his attention, be prepared to be met with sarcasm, rudeness or just be hung up on. \r
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I am convinced that any customer (see Raj M below me) who wants to give others advice based on his 1 moving experience about contacting Abdul 2 weeks prior, and sending Abdul a reminder a few days before...is in fact Adbul. This is clearly not a customer review...but a poor attempt by the owner at giving his own company a positive review. \r
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I'm going to summarize the multitude of things that went wrong: \r
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- They showed up 5 hours late to move my roommate. \r
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- Our belongings were stolen (iPhone charger that they asked to borrow and a bookshelf we never recovered) \r
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- Our belongings were damaged and destroyed beyond all repair. My leather couch was scratched and ripped on 3 sides, because they dragged it down the exterior wall of the apartment building. Holes in our boxspring, greasy nasty sweat stains on EVERYTHING, no exageration. They wiped their heads on my mattress.\r
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- Poor attitude, complained about stairs, heavy things...oblivious to the fact that this was obviously part of their job description. I kept them supplied with iced-water, and I moved a great deal of my own things as well, to speed up the process.\r
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- James and Charles took lengthy and frequent breaks. Which was unfortunate for me, because I had to pay them in 15 minute increments. I expect them to take short breaks here and there because the work is strenuous...but 20+ minute breaks and cigarette breaks every few trips up/down the stairs really start to add on to my total moving time.\r
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- They took no safety precautions - they discarded all the protective materials they have for actually ensuring people's things don't get damaged...They threw that on the floor outside the truck, because they were in the way. \r
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- They overcharged me for the floors (double...said I had to pay $10 per floor per mover, it was only supposed to be $10 per floor). They made up (yes!) a price for moving my washer.\r
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- They tried to charge me for fuel/transportation...when their website and agreement clearly states that that's included in the per hour rate.\r
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- I asked the movers, James and Charles, to write me a receipt so that I could have some sort of record of the transaction...they told me to WRITE IT MYSELF. \r
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- The 2 movers lied to the owner of the company on the phone, and tried to justify the damage to my couch by saying if they had used the protective sheets, the couch wouldn't have fit through the door (lol). We all know how thin a sheet is right? To say it would have impeded the passage through the door is beyond ridiculous.\r
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If you care about your posessions, and you want efficient professional service, then avoid this company at all costs. It was painfully obvious these movers were not professionals. They had never been trained on how to safely (or hygenically) move things, or manoeuver them down stairs or through tight places. They didn't know what the padding was for....\r
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I tried to contact the owner, Abdul Chambers, several times, my phone calls were never returned, and my email/letter was never replied to. Daylight robbery, complete criminals, pathetic hacks and liars trying to make a quick buck.
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