I signed a contract with custom hair to receive 2 hairpieces in a 12 month period.Date of contract is 10/19/11 and today is 11/07/12 I wore my first piece from Jan 2012 to 10/12 because everpiece they ordered had to be returned because the piece was bad. On 10/12 I got my 2nd piece. Once again one month after getting the piece it was very matted and I went into the Brandon shop. I told Laura I was tired of getting bad hair and just wanted to get out of the contract. She told Sandy the manager and Sandy called the owner Lori. Lori told Sandy that she would let my out of the contract but I would leave with no hair today. I explained to Sandy that I was paid in full with their compahy and wanted my 2nd hairpiece on my head before I left. Sandy tried to tell me that I had received 3 pieces which is false because every piece had to be sent back. I asked for Lori's phone number and Sandy said no, she could not give me her cell or home number. I finally said I am calling my attorney and reporting Lori for having non licenced people touching clients hair, Sand informed me that she would no longer speak to me. I asked her to tell Lori that I wanted the hair I paid for before I left. Sandy came into the room and told me that I had to leave and take my OLD #1 hairpiece withg me because they were calling the Sheriff because i was threatening her. I never threatened her I told her I was calling my lawyer and the board tomorrow. Lori, refused to talk to me, did not deliver what was agreed on the contract, and violated the terms of the contract. This company clearly does not care about it's clients when she told me to leave without hair(blad) that I had paid for.The contract clearly states that there has to be a 30 day written by either party to terminate contract. Prior to all this I told Sandy I would stay in the contract until it ends and she said no because you will go elsewhere and cancel your debit card. The only thing I wanted was my 2nd piece back, that I paid for. She made me leave with the piece I got in January after threatening to call the Sheriff.
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