As the owner of Custom Hair, I would like to respond, Norma, to your comments. I know first-hand how important and emotionally charged an issue our hair can be for those of us suffering with hair loss. The importance of the job that we have at Custom Hair is never taken for granted, and owning a business that requires this kind of expertise, combined with compassion and sensitivity, has been my honor. Custom Hair has been family owned and operated continuously since 1969. For the duration of my ownership, my staff and I have always been upfront with clients, and potential clients regarding the possibility of innate inconsistencies that may arise with the manufacturing of custom hair systems. Outside of working with the best quality hair and manufacturers available in the business, I cannot guarantee the outcome of every hair system. That being said, we can control the service that we provide. I am proud to say that our customer service is the best in the industry. I know this for a fact, and after years in the industry and feedback from scores of clients finding us after years of poor service elsewhere. Should a manufacturing issue arise, I typically replace the hair, without dispute. Please, if there is a client of ours that feels differently? please call me at Custom Hair 813-932-5327!
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