October 7, @ 12AM, we ordered a burger, fries, pancakes, and quesadilla to go. Waiter seated two tables while I waited to order, then we waited for over 50 minutes to receive our order. We live half a mile away and when we got home fries were cold, burger and pancakes were tough from them microwaving them. Quesadilla cheese wasn't even melted and meat tasted strange. Went back and waited for over 40 more minutes to get refunded. The entire time they had our credit card in hand. The cops showed up to ask if everything was okay (do not know if ihop called them) and we were told they couldn't refund us and said come back tomorrow for manager Mickey Basinger with his number to call. The number was fake, and Mickey was off today when I came in. Waited another 45 minutes for area manager's number, Scott because shift manager said he could not help me at all. Scott said he would have to review footage of my visit because he wanted to see how much of it happened. Three hours later he called saying he agreed that my story panned out. But he still would not refund my purchase. We did not eat the food after taking a bite before discovering it was rubbery, and he says no refund for our measly 25 dollar tab. Company policy, he says. He offers me new food, but we only go there sporadically and not usually to the same store. Also at this point I would rather throw a pancake than eat one ever again. He said no refund, again. Finally, my boyfriend called to say he would simply call his credit card company and have them take it back, and miraculously this man was saying ""Let me ask my boss and see if we can get it refunded."" Hard to believe that he stonewalled me, a young woman, for almost an entire business day but my boyfriend calls and all of a sudden it is no problem?... Needless to say, we will never be returning there again, I am spreading the word about my experience, and hopefully it never happens to anyone else ever again. I've never been treated like less than a human being before, and I don't feel like letting a guy who sells coffee and pancakes debase me now.
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