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Unreliable - Review by citysearch c | Merrell Home Improvements

Merrell Home Improvements

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Unreliable 1/2/2012

The built a sunroom that was blown away by a storm.\r I paid extra after agreeing to get some electrical outlets\r and extra insulation for the flooring to keep the heat/cold\r out.\r At the same time did I hire them to install new windows\r throughout the whole house thinking that I could get it\r done all in one and that through, so I thought, professional company.\r Overall they did build the sunroom and exchanged windows. Yet, I have to say that they are very unreliable,\r when it comes to showing up when agreed upon. \r When calling the office, I was lied to several times when inquiring about the finishing of the project as well, as after having to call them back due to water leackage in the sunroom. Now a couple of months after the installation \r I still am having issues and have been promised for four days in a row that someone will be out here to assess what needs to be done to fix the leackage of the new roof.\r I am constantly being told somebody will be out there the next morning, and nobody shows up.\r Also, was I told I was to receive a bonus refund for having\r recommended the company to my neighbors across the street and also by letting a couple , that was thinking about getting a sun room for themselves, come in to view the\r built sun room at my property. \r I never even heard a thank you, nor have I received a cheque!\r Also, was told that the windows were suppose to be the best I can get, and paid dearly for them, just to find out that they are leaking air in, left and right.\r I have tried to be patient and work with them. Yet, have not come to the end of the road, getting things fixed.\r I am very disappointed with the outcome of the two contracts, and will no longer recommend them to anyone. more
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