January 2, 2012
I visited the Breakfast Klub café this morning at 9:30am with a family member who came in from out of state to visit me and experience the food at The Breakfast Klub. After waiting in the line, we were finally seated. I went into the rest room to wash my hands, while in the rest room my cousin placed her order for breakfast and the waiter walked away. I when I came out of the rest room, I sat back down but then notice that I had left the lights on my car on. I told my cousin to place the order for me while I ran back to my car to turn off the lights. When I returned, (five minutes later) I was told by management that I could not place an order. I was shocked and incredibly surprised by this refusal to service me. By this time, my cousin’s food order had come to the table but I was still refused to be serviced.
I did not want my cousin to go hungry and insist that she eat her food. Twenty minutes later, another waitress came to my table and told me that she would take my order, by now; I was experiencing hunger pain, so I reluctantly placed my order. An additional 25 minutes had passed, my cousin was now done with her food and I still had not received my food order. I told the waitress that at this point I was very dissatisfied with the horrible customer service, the initial refusal of service and that I wanted to cancel the order, and get a refund so that I could take my business someplace else where it is appreciated.
Later, the owner came over to our table and was EXTREMELY RUDE, arrogant, and sarcastic. He did not offer an apology for the lack of service nor did he give me a refund. He basically told me that he was not concern about my complaints because he has a lot of money and a line of people who do not complain; he then raised his voice and told me that he didn’t care if I never came back to the restaurant again, he then turned and walked away.
This is certainly unacceptable behavior that the owner displayed; I was humiliated in front of other customers and also in the present of my cousin (who came to visit me here in Houston) she witnessed this offensive refusal of service from the owner.
This is the worst experience I have had in a Houston restaurant. I will not support nor will I EVER go back to the Breakfast Klub again. The owner is lousy attitude and lack of concerns regarding the quality of service.
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