I would not recommend this company to my worst enemy. I hired Distinctive Cleaning to clean one of my rental properties. The cleaners who arrived were unpleasant, did not introduce themselves and did an overall poor job cleaning the rental property.
My biggest issue--one of the cleaners damaged the carpet in the master bedroom carpet. The cleaner spilled paint on two major areas of the carpet. No one from Distinctive Cleaning called to inform me about the property damage! I found the damage when I arrived back at the rental property to prepare it for the new tenants who were moving in later that day. I spent the majority of the afternoon hand cleaning and steam vacuuming the carpet to try to remove the stains caused by Distinctive Cleaning staff. I never received a refund or any sort of compensation for the damages.
In regards to the overall poor cleaning, there were still cobwebs in the corner of the entry way and food particles on the outside of the oven and refrigerator. The family room floor was covered in dust. I immediately called the owner who had one of the cleaners come back to the rental property. The cleaner arrived one hour later with a male friend in the car. She attempted to spot clean each of food particles I pointed out on the appliances and again cleaned the family room floor. I should not have to instruct a cleaning company on how and where to clean. Though the items are still not to my satisfaction, I can no longer deal with the runaround and unprofessional people who own and operate this company.
Distinctive Cleaning claims to provide 100% satisfaction and the owner and staff are well aware that I am no where near 100% satisfied with the work and costumer service provided by their company. I filed a formal complaint with the BBB in hopes of helping any other consumers who might consider hiring this horrible company.
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