My wife and I frequent many fine restaurants in NYC and Miami Florida area and we used to frequently eat at the Houston's on Atlantic in pompano beach until today.
They treat good paying customers like dirt. We have never experienced such a incident and obviously it has bothered me enough to make this posting here on new Years day of all days!!
The manager on duty Zachary hatem was not able to handle a simple situation that occurs in most restaurants daily and was not only offensive and rule to myself and my wife but had the nerve to tell wife after she called to follow up with her complaint never to eat at the restaurant again. Well thank you for 10 plus years of being a frequent customer. I suggest mr Zachary hatem find another line of work.
But the problems at this Houston's go beyond just one horrible manager nAmed Zachary hatem. I've been going here for 10 years and only ordering the BBQ ribs which are good but the service has been lacking for some time now and after this experience I've promised to myself never again.
If you like ok food and don't mind being treated like cattle then you should consider this restaurant. Otherwise stay away. The problem with or lack of customer service starts with management and jerks like Zachary hatem and then reflect the entire staff.
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