Viva la Team Salerno!!!
500 STARS !!! PROFESSIONALISM. PERSONABILITY. PERFECTION. PERIOD.
There is no rating that could describe the Salerno experience, because it's in a different (much higher) category.
In the automotive maintenance industry, fraught with fraud, rip-offs, rudeness and third-word unprofessionalism, it is extremely difficult to find reasonable, honest, intelligent, and professional people. Salerno Team is the rarest breed of just such people! On top of everything, Salerno folks are AMAZING PERFECTIONISTS. Their labor is the work of art. The parts and assembly quality they provide is such that automobile manufacturers should envy and learn from them!
This is written by someone who has experienced just about everything negative in the Auto repair industry, including being ripped off for almost the amount of the price of a car for oil/fluid change that absolutely did not address any underlying problems with the car. Disappointed, yours truly delved into online research on cars - how to diagnose problems and how to fix them. The research yielded positive results with an old laptop, ElmScan 5 OBD II USB scan interface, and OBDWiz, ProScan, ScanMaster ELM, ScanXL ELM software. Knowing what is wrong with my car and how to go about fixing it, as well as what I've learned from my previously horrendous experience with New York City auto mechanics, I started researching the auto shops. I short-listed about 20 of them throughout the New York City and called each and every one of them with professional repair questions, related to my car's problems. The answers I received ranged from ""I don't know what the hell you're talking about"" to ""Gotta replace your engine or get a new car - we have one"" to ""It's very complicated and might take a month to determine the problem"". Salerno was the farthest on my list. I thought: ""Let's make one last call."" Lo and behold - I did. Bingo!!!!!!! Sal picked up the phone, and as I started reading the trouble codes and their descriptions to him, he continued my phrases, already knowing and telling me how to get each problem resolved! This was positively surreal!
As I drove in to the Team Salerno station, I was greeted and helped by each and every member of the team and personally entertained by a lovely-lovely-lovely doggie. :-)
The rest, as they say, is history. I drove in a dying car to their shop. I drove out in a beautiful car I could not recognize!
Simply put - Salerno Service Station is mechanics from paradise for your new or old car. If your car is new and needs something, - fine, Salerno Service will keep it NEW. If your car is old, then... Salerno Service will make it running LIKE NEW for many years to come! Don't go to car dealerships or local rip-off shops for repairs or esoteric parts. In case you need or insist upon installing specific parts, Salerno will gladly do it for you a lot better than in any brand-name car dealership. Aside from the highest degree of professionalism, Salerno folks are extremely kind and personable.
Don't take my word for it - try Salerno yourselves!
Wherever you live in the tri-state area, on an American continent, or in the world, go to this address in New York City's East Williamsburg: 451 Lorimer Street, Brooklyn, NY 11211. You won't regret it. You'll get three times your money's worth EXTREMELY PROFESSIONALLY AND INEXPENSIVELY!
Salerno Team are VERY GOOD PEOPLE, approaching every customer (no matter how small or big a car problem is, notwithstanding the repair cost, even if it is $0) as a KING. You simply cannot find such treatment anywhere else. In the XXIst Century, all but devoid of ethics, Salerno Service Station keeps the stability of an old-school American business ethics.
Keep America rolling,
Molto Grazie, Salerno!
more