I had a back up problem as result from a broken trap and riser (underground) that needed replacing. Sean and Keith were professional, courteous and neat. Arrived near time promised and started immediately. There was a misunderstanding created by the first plumber that came out to initially diagnose the situation. However, Mark Tanney a supervisor who came out to check the work has promised that all will be rectified to my satisfaction within 30 days. I thought their price was a little high $3,200 for the job. But to be fair in this emergency situation I really didn't have time to compare prices with anyone else. I had used them before for a clogged drain in my rear driveway and was satisfied. When in an emergency situation and not being able to use ANY plumbing throughout your house you want to pick a reputable service that stands by their name and by their word. So far I feel Rotor Rooter fits that by their speedy and professional actions.
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