After reading the online reviews it seemed in balance that this place might be worth a try to solve a problem with uneven pad wear on my car. Since I have done most mechanical repairs/maintenance on my cars for approximately 15 years I could eliminate the obvious causes. After writing a description of the problem they didn't test-drive the vehicle and just took it straight to the shop. 10 minutes later I was told by the ""customer service manager"" that the calliper pins needed greasing and it would cost $100. Playing dumb I asked for the mechanic to show me what he meant--greasing the pins is a 1 minute job and I knew the pins were fine. The mechanic duly showed me the pins on the side that might have a malfunctioning calliper and told me that must be the problem. So I asked to see the other side's pins so I could see how they should be working. When the other side was shown to be functioning just like the previous side the mechanic then said it must be the callipers--incidentally on both wheels he had left the calliper hanging by the brake line which is potentially bad for the line and definitely a PR no-no. Presumably since they didn't test drive the vehicle and the mechanic really had no idea what was wrong the plan was (as is typical) not to solve the problem (except by coincidence) but to simply get as much money out of the customer as possible. As is often the case, those reviewers (if legit) who praise this outfit for their customer service are probably those who have no mechanical knowledge and simply go along with whatever they are told is the problem--which of course will always make the shop very happy to help them.
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