One of the easiest thing any management company can do is at least be professional and return phone calls. Must say they are the absolute worst at it. I have to pretty much call at least, every day for 2.5 weeks straight, couple of times a day, before I can actually get a hold of anyone there to answer any questions. Once that goal is reached, next its the different answers, based on who you are talking to. Each time its a different answer, and cannot hold anyone accountable for any of their answers there. The staff there need some training in the same message to all customers and preferably how customer service works. Their hiring of contractors for jobs also leaves little to be desired for. At first they hire a contractor for jobs who leave us with more issues, which result in special assessment to fix previous issues. Then take pretty much the whole summer to hire another contractor and then speculate on reasoning why your scheduled maintenance might not be done the year its scheduled. I would think having this many places that they manage, would indicate a certain level of Know how... Not so I am afraid.
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