I received a pamphlet in the mail informing me that my son?s senior pictures were scheduled for August 1st. The pamphlet indicated that if that date would not work we were to call the phone number and reschedule. I have been calling for over 5 weeks now! Usually the phone just rings and rings and no one ever picks up. Occasionally the phone is picked up by an answering machine and on those occasions I have left messages asking someone to call me. No one has called me back and now school starts back in 3 days and their pamphlet states that all pictures must be taken before the school year begins. This is ridiculous!
After reading all the reviews it is obvious to me that many people are dissatisfied with their customer service (or lack there of it). There are many qualified photographers in the area and I am going to call the school and request they pick another company. It would be nice to work with a company that is both professional and courteous. It is unbelievable that I have had to go thorough all of this just to try to give Photo Memories my business!!!!
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