I started going to this salon over a year and a half ago. I had been dealing with so many other salons where I felt unappreciated as a customer: my appointment time meant nothing, spending upwards from 5 hours in the salon for a wash and set, the wash bowl not being cleaned before my being asked to lay my head back into it, stylists that weren't knowledgeable about how to care for my hair type. It was refreshing to walk into Evolution and have the fore mentioned traits not be the norm.
I've gone to this salan at least 3 times a month and sometimes even as often as twice a week. This is a bit tough because this is definitely not a cheap salon. A wash and deep condition costs me ~$85 and a relaxer ~$190. Since my first visit Jhavuanna has been the only person I've allowed to touch my hair. She's a wonderful, diverse stylist, always perky and funny but never losing focus on the client she has in front of her. I have never once been disappointed by her. I've been less than impressed by several of the assistants they've had in the past but I must say that Jessica and Vanessa are quite fabulous themselves. And although I've never received any services from Misoni, she is by far the most personable person in the salon.
Now being that I'm such a regular customer, imagine my surprise when I called today to reschedule an appointment for 9am tomorrow and was told I would be charged for the services since technically it wasn't 24 hours in advance. (background: I called at 9am: no answer. Called back at 11am when I was told this. In the same sentence the receptionist said they didn't get into the salon until 10am today. This confused me because how can you hold someone to a 24hr cancellation policy when you're not even around 24hrs prior?).
This has certainly put a bad taste in my mouth for this salon and was a bit shocking considering that just two days ago I received an email from the owner (Natasha) asking customers to post reviews of the salon here on CitySearch. I've had several smaller issues in the past. I've also had several people that I've personally referred to the salon stop going because of bad customer service experiences. This was a bit like the straw that broke the camel's back. I love my stylist Jhavuanna but customer service is extremely important to me. It's the primary reason I begun going to this salon in the first place. I can't see myself paying my money at the high prices they charge and the customer service is not up to basic standards. So they can charge me for the services I was supposed to receive tomorrow but that just might be the last money they receive from me.
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