0 friends1 reviewManuel P.
Clarksville, TN
8/14/2011
I took my Jaguar there and tried to explain to the service consultant what was wrong with the j-shift lever not working properly nor the lights coming on to indicated which gear the transmission was in.
He covered the letters with his hands and told me that they were working but hard to see because it was daytime. I have to move his hands to see what he was talking about and had to explain that the lights would be red if they were actually on.
To make a long story short, they broke my shift knob and tried to tell me it was like that when I brought the car in and when I questioned the service consultant, he got disrespectful and rude with me.
He told me "" We didn't throw rice on the car and marry it, we just worked on it"". I told him that I should have known better because of the way I was treated previously there and was hesitant to bring the car in again.
He told me that maybe I didn't need to bring the car back again at which point I hung up on him. I called back and spoke with the sales manager and explained that I wanted to speak with the GM when I came to pick up the car.
He was apologetic but did not believe that the service consultant would have acted as he did. I don't know why I even bothered for he stood behind his mechanics poor workmanship which I pointed out to him and explained what had been done wrong.
What I learned from my two experiences with this dealer is that the people do not appear to be competent, knowledgeable nor care about the customers, that is unless you are there to buy.
It is nothing against the brand they sell but if you have to take it to them for repairs, I would prefer to buy from a dealer that actually take good care of their customers after a purchase.
The only reason they actually receive a star is because it is the lowest mark available but they do not deserve such a high mark and need to work at it.
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