I used the service Dept on July 6,2011 and I was not happy with the outcome. The oilchange and tire rotation was suppose to be $29.95. After finishing my service I was given a bill for $50.25, and a sheet of paper that I could fill out and send in for a ten dollar rebate, I was told I could fill it out on line. Well after the rebate I still spent $40.25, not 29.95. And also after completeing the rebate on line you still have to get copies of everything and mail it in. Had I known all this up front, then I probably would have went somewhere else. If the price is listed $29.95 then that's what the service should completed for. I was told that my oil cost more than usual, but someone should have told me that up front.. I have since spoken on line with someone and made my complaint, (live chat) but never got a response from that person, who had assured me they would set things right. After three phone calls, I have finally been told my next oil change will be free, due to the problems. But we'll see. And three days later I still have not received a copy of the work order to mail in for my rebate. Oh well, live and learn. Buying my vehicle there was agood experience, but I don't think the service dept is going to measure up. DH\r
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