National Business Supply is not worth your time or money. Hang up and keep moving. NBS has more complaints filed with the Southern Nevada BBB than any other company in its category. www. bbb. org/southern-nevada/accredited-business-directory/office-furniture-and-equipment.
NBS offers ""freebies"" that are obviously not intended for your business. If this entices you to buy from NBS, you are, in effect, stealing from your employer (unless you are a sole proprieter). In my case, I didn't think this through carefully enough before ordering. They also didn't ship the freebie they promised. NBS says it wasn't available and they chose another, more expensive freebie to ship. Guess what? I didn't want the other more expensive one; I wanted the one they promised in the first place. I called to request a return of the entire order and was informed there would be a restocking fee. What!? They didn't ship what they promised! On the order confirmation form, it states, ""Unauthorized returns WILL NOT be accepted & WILL BE subject to a RE-STOCKING FEE."" However, on their invoice form (what you receive _after_ you submit the order form), it states, ""All returns subject to a 25% restocking charge."" They're crooks.
NBS uses high pressure sales tactics, sells inferior products and doesn't ship what they promise. Not all, but many of their representatives have poor phone skills (they should look up Webster's definition for ""dialogue""). I've had to hang up on some of their sales people because they won't take no for an answer or let me get a word in edge-wise. One fella had the audacity to call me back and in an angry tone inform me that I had hung up on him. I agreed that yes, I had, and hung up on him again.
I'm giving this review one star only because I can't give none.
One sure-fire way to get them off the phone: tell them you will consider purchasing toner from them only if they are willing to first send you one cartridge free of charge, no strings attached.
Generally, Meritline, QuikShip Toner and Toner Max products are better and their selling practices are ethical; they also don't over-promise and under-deliver. Not taking NBS' return stocking fee into account, I'm saving 295% by returning my recent order and going with QuikShip instead, and I'm getting 1 more cartridge in my QuikShip order. Since my order is for 5 cartridges, QuikShip ships for free. After taking the 25% return stocking fee into account, I'll still save 177%! Booyah, NBS!
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