I have been struggling with Topaz for over 5 years to get proper heating in my apartment. I bought 3 thermometers last winter, and they all registered that my apartment was a full 5 degrees colder than the legal standard set by the City.
Topaz sent a contractor to our apartment, who told us we needed new windows to fix the problem. Topaz said they cannot give us new windows. The contractor said we could remove the air conditioner to try and improve the situation. We live in a duplex loft, and we cannot reach the air conditioner except by very tall ladder. It is extremely inconvenient to change the filter in there, let alone take the whole unit out.
When Topaz recently increased our rent, I told them the increase was unacceptable unless they fix the heating problem. They told me that the contractor said we ""refused to remove our air conditioner"" and that is the source of our problem.
Remove my air conditioner? I have lived in NYC my entire life and I do not know anyone who has to remove and reinstall their air conditioner every year in order to get proper heating. I am so sick of this management company doing everything possible to avoid taking responsibilities for their problems.
The only reason to live in a building run by Topaz is if you love the neighborhood THAT much. Otherwise, there is a laundry list of problems with this company that make them one of the worst in the city. Fly infestations in the basement, constantly broken front doors and elevators....it goes on and on. Beware.
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