Anna Lisa was touted as a color specialist. Having been a color specialist, myself, for 13 years I can assure you she is not. I asked for a full head of highlights and expressed my concerns about foil placement before she started the application. She made me feel at ease because she seemed confident in her competence. Then end result, however, told another story.
At the shampoo bowl, Anna Lisa informed the shampoo assistant she was going to ""break my base"". A technique that I told the assistant I vehemently objected to.
The next morning after shampooing and styling my own hair I saw the devastation that was my ""all over highlights"". There were ""bleed marks"" all over. Some even in my crown. Bleeds happen when the bleach is applied too close to the edge of the foil and the product ""swells"" into the hairline. These are so bad I cannot even wear my hair up. Also, there were several dark spots around my front hairline where she didn't get the foils close enough to my scalp, or took too large of a parting while placing the foils.
I called the manager and expressed my discontent. He was very accommodating and asked me to come in at my earliest convenience to have the colorist ""check"" my hair and decide where to go from here.
I went back in, and after telling the colorist I didn't want low lights, she offered to do some low lights to cover the bleed marks.
The colorist was sloppy. Her idea of throwing up foils all over my head and slapping on the bleach however she wanted because she was just going to ""break my base"" anyways is really lazy. If I had wanted this technique I would have asked for an ""all over color"".
The management was awesome and very professional. It was because of the management that I felt too cheap to ask for my money back. Since I originally wanted my hair very light, there was no way to correct my hair mistake other than letting it grow out.
I will not be back.
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