I just picked up my car from the service department. I dont know if you got a staus on it or not but it turned out that when the tech was inspecting it he noticed the steering rack was leaking. tim for service called to let me know and pointed out that he was surprised that the ship that found the bad tie rod hadn't spotted this as well. Had I just bit the bullet and had the tie rod replaced at the original shop the rack would still be in my car and could easily have been the reason to fail its next inspection. As it all worked out I'm glad I contacted you about the original issue. The service department replaced all the parts under warranty which is great. I want to thank you for going top bat for me at a time when Im sure every dealer is looking to cute any spending they can. Please thank John Cortese for me as I realize it was his decision to take car of this for me, and please remember to thank the guys in your service department as they've helped me avoid another issue with my care. The people of Cortese handled this situation in a thoughtful, considerate and professional manner. You people have been responsible for maintaining a relationship with a loyal Dodge customer and most certainly someone who will remain a loyal Cortese customer. Thank you for standing behind the car you sold me and I hope you'll be around the showroom when I'm ready for my next car.
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