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Rip Off and Bad Customer Service - Review by citysearch c | Sofa Craft

Sofa Craft

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Rip Off and Bad Customer Service 5/5/2011

Rip Off and Bully! We went to their showroom and designed the perfect sofa, picked the fabric and jumped through hoops because they do everything from a book or you have to imagine what it will look like since their is only a few floor samples. Promise the sofa in 3-5 weeks, take your money then email you that the fabric is on back order for 8-10 weeks and then it will take another 1-2 weeks to fill the order plus transport. Refuse to provide a refund only the choice to select another fabric which their is limited fabrics to choose from. Don't waste your time, now we are calling our credit card company to dispute the charge since they won't give the money back! Stephanie and Eva were ridiculous to deal with and they refuse to give out the owners name! That should tell you something! Buyer Beware! more
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