I've been with Sprint and now CenturyLink for over 10 years and only started having problems with them when CL took over. I changed my auto-pay account in November before my billing came out. In December, they didn't draft either the new account nor the old one, adding a late charge. After emails and phone calls, they did take off the late charge, but said it took up to 6 weeks to get the change in place. SO, even though my bill said, ""auto-pay"" and the website said,""auto-pay"", the bill wasn't paid. In March, I tried, 2 weeks ahead of scheduled payment, to cancel an auto-pay as the account was being closed. Emails, calls, I was told it could not be changed. 2 weeks! Then, the payment was again not drafted the next month. The response I received to my email was in TERRIBLE English! I am currently looking for another phone company that is more professional in customer service and their IT department. (And they want to sell me internet service? HA!)
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