When Dick Hannah closed their Ford store on Broadway I had to find a new location to have my Ford Serviced. It was an easy choice to go where most of the service personel transferred to.
I have been going to Acura Service ever since the Ford closure. My usual service guy Jason is no longer working there so I have been bouncing between some newer guys. I miss the personal touch and thorough work that Jason provided. He never missed a beat!
It seems that most of the ""old"" crew have all been phased out over my last few visits. I only recognized one guy. I worked with him and he was not nearly as friendly as Jason was. Not to mention that he failed to order a part for a service I had made an appointment for. So, when I arrived for the service they did not have the part and I had to reschedule. A real inconveinance for me. I was a little miffed and moved on to a difference person. He performed as I had come to expect from Jason. Very much on top of it, and he went the extra mile to check on a Ford part issue. He also made sure that I got my ""customer for life"" tire replacements and did not squabble about it at all. I had just returned from a cross-country trip and the first guy I spoke with said my tires were not ready to be replaced...noting the tire tread was not shallow enough. I thought this was a bit wrong since I had to get service on the road and the last two places I had service warned and cautioned me about driving any further on my tires. HMMM?
Well, I don't like the one guy (not giving names here) but the second guy will be a request next time I get service. All-in-all I love the Acura service department. They do great work!
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