This place is aweful. Terrible customer service and they don't know how to book appointments correctly. I would give them 0 stars if possible.
I booked 2 spa appointments for my mom and me. I booked these appointments 3 weeks in advance. The Saturday before our appointments they called and confirmed our appointments. So 15 minutes before our appointments they called and said that they only can do one of our spa appointments because they failed in getting another spa tech there.
So I told them to go ahead and cancel the other appointment because there's no reason for me to come in if my mom can't get her appointment too. So they called me back and offered us a free service and we could both get our spa appointments but it will be at different times and the free service would be completed while the other person was getting their service. So we came in.
The front desk person has no clue on whats she doing and booked everything wrong. We had a terrible experiene. Also the front desk person argued with me and blamed everything on me when it was her fault. Even when she tried to blame me she would blame her self and turned it all on me. Aweful!!!!
We came her to get relaxed and we left the place mad, stress & un-relaxed. I was told that the owner will give me to fix everything, but I still haven't received the phone call. Even if Kelly calls me...I will NOT go back ever again. There are too many better Spa places in the Clearlake area to go to.
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