I have gone to many Ford dealerships. I have never been to one that has such poor customer service. It makes you not want to be there. I also am very disappointed at the long wait. I call and make an appointment but that doesn't seem to matter. I just sit and sit and sit. There is no communication on what is being done on your car or how much longer it will be. I understand that there is a lot going on but waiting for 2 hours for something someone told me over the phone would be 45 minutes is ridiculous. I would try one of the other Ford dealers in the area. I will not be going back to this one!
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