They don't honor their warranties. I called them to get my furnace fixed as it was not working properly (they had installed it and it was under warranty with them). After a week of living in a house that was below 60 degrees, they were able to come out to fix it. They would only come sooner if it was not running at all. The problem was fixed but then I was given a bill. They claimed the furnace was working fine and they only did a tune up which is not covered by the warranty (despite reassuring me several times that it would be covered by the warranty when I called them initially). It seems they will tell you anything to get their foot in your door so they can start charging you; warranty or no warranty.
**EDIT**: Since the time this was posted. All issues stated above were resolved very quickly and professionally.
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