I brought my daughter and my elderly parents out for dinner and told my 81 year old father to choose where he wanted to go in the Rochester-Troy area. Out of all the places he chose the Alibi. He likes the atmosphere, the cold mugs of beer, and the pizza there. So even though he could have had lobster somewhere, we went to the Alibi. I have been a server in the past and have never treated customers like the waitress treated us. We ordered our drinks to start and then our salad came and she began pulling plates off of the table that we were not finished with. She didn't ask if we were done-just grabbed and went. She was not friendly or polite at all never smiled, in fact just totally rude as though WE did something to her. We were very nice to her and her attitude did not change.My normal tipping is at least 20% at a restaurant and I would never not leave a tip without a good reason because I do know sometimes it can be a hard job. But NEVER was I ever rude the way this waitress was with such a bad attitude toward people that would be tipping her. I did not leave her a tip. She rushed us along in our meal and packaged the pizza while we were still eating. Then to top it off, when we got home and opened the pizza box, which should have had 1/2 of a pizza, there was only 1/4 of the pizza in the box. I don't understand what or why the waitress did that?? Very weird. So, while we like the place and the food, we have had a really bad experience with the service. I will most likely go back and hopefully have a different server and a better experience although I have read many negative reviews on the service. I wonder if the owners are aware of the bad help they have there? It is such a busy place-maybe they don't care either. If the service continues to be bad I will stop going because it is part of the dining experience and I do not like to go out and spend money and have people treat myself and my family poorly.
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