I purchased a '3 time house cleaning' deal through Crowd Cut in hopes of finding a cleaning company to use for the future. They showed up when they were supposed to the first time though she didn't vacuum my living room rug which always desperately needs it as I have a golden retriever who sheds (and is the main area of my house!) She had also dusted off my fan blades in my office but then never cleaned up what fell. \r
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The second time they came it didn't look like the main bedroom was vacuumed or the tub was scrubbed. \r
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The third time I never received a call like they said to tell me what time slot they'd show. They say they will call the night before to let you know. I was calling the day of to try to find out. The lady told me the person was sick so we rescheduled. I've talked to someone on the phone about 3 times total and each time the person has terrible customer service and sounds crabby and a tone in her voice like she's too tired to explain anything. (I've never used a cleaning service prior to this and don't know how it all works.)\r
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The 3rd appointment was rescheduled and again, I did not receive the call the day before to tell me when they'd come. So I called the morning of and the crabby woman put me on hold then said they'd be there between 3-4. The cleaner never showed. I called the company to find out if they were coming and someone picked up but never said anything. I could just hear breathing. That is NOT professional! I called back & then got the recording. I've left a message but I doubt they will call me back. I will have to instead. I have a feeling they are trying to get out of their 3rd cleaning on the Crowd Cut deal so they aren't losing more money. The deal expires in 3 weeks and I have a feeling they're going to keep pushing me out until they can tell me ""Sorry, it's expired""!! (even though it's them that are no shows!) \r
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I will definitely NOT hire this company ever again, especially at regular price! After this experience, I have doubts on any cleaning company & might just look for an individual instead.
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