I was at this banquet hall for our work Christmas party. My first impression when walking in was positive-beautiful entry way and banquet rooms. As the evening progressed, the manager and staff's lack of professionalism began to surface. The company paid for open bar and an hour into the event, they ran out of common liquors. The manager was yelling at his staff for serving too many drinks. The manager was rude to my friend when she asked what vodka was available. Instead of telling her what was available, he yelled at her and said ""What, you don't know what you want to drink? Show me your ID."" It was rather ridiculous. The best is yet to come. Myself, my husband and 3 friends left our table to dance to the last song of the night and returned to find all of our drinks cleared off the table along with my cell phone!! Yes, my iPhone was stolen. Unless my husband or friends stole it, which isn't likely, one of the wait staff must have during clean up. I know you are thinking, why was it sitting there in the open? Answer: because I trusted that my friends and people working in this facility would not steal it. All of our belongings were sitting there the entire evening. My phone was right next to my friend's. First impressions are not always correct. The rude manager yelled at my husband and friend when they informed them of my missing iPhone, and had no interest in the fact that his staff are dishonest. I went to do one last sweep of the table we sat at and asked the staff if they found anything in the napkins or tablecloths (hoping someone would give it up). One employee said ""I think you drank too much and left it somewhere."" He was most likely the one who took it. Who talks to customers that way? Of course we were drinking, it was a Christmas party with open bar. Regardless, I was very aware of where my belongings were left and when my phone went missing. In conclusion, I will never return here nor recommend this facility to anyone! Avoid this place if you want excellent customer service and to keep your personal belongings.
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