I order a three layered/round cake for a friend's birthday last spring (over the phone after reading reviews and making a few other calls). The order was placed just the day before it was needed and it turned out great! This was my first time ordering a custom cake and was not sure what I wanted or what to expect, though the staff was helpful and I was pleasantly surprised with the turnout. I would use Rise & Shine Bakery again (despite the location being out of my way).
Pros: helpful staff, yummy cake
Cons: pricey, location
(republished review from 2008)
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