I had a VERY frustrating experience with your company. And before turning to social media to launch my complaint, I asked that a manager call me and also tried to email the owner but received no response.
In my search for a regular home cleaning service, I purchased a three deal package for your company through Crowd Cut. I was particularly motivated because I was hosting Thanksgiving at my house this year and was looking forward to a deep clean before the holidays. I called in September to schedule and was told that the closest time to the holiday that they had availability was today, Friday, November 18. And although I found it strange that Distinctive Cleaning was unable to give me a window of time when the cleaner would show up at my home until the day before the service, I went ahead and booked the service and took the entire day off of work so I would be available.
As of 3:15pm on Thursday, November 17 I still hadn't received a phone call with the scheduled time, so I called the office and was told that they wouldn't have that information until after 4pm and I would receive a call at that time. When I still hadn't received a phone call at 8:30am this morning and left a voicemail. Just before 9am I still hadn't heard so I called again and spoke with someone, although the still couldn't tell me a time. After 9:30am the morning of the scheduled cleaning, I did receive a return phone call and I was told that the person scheduled to clean my place today called in sick so I would have to reschedule for after the Thanksgiving Holiday. I also received another follow-up call at 11:30am to the voicemail I had left 3 hours earlier with the same message.
Although the company offered to reschedule for November 30, the prospect of taking a second full day off work to see if the company I hired MIGHT show up to clean my place was not that enticing. Not to mention that part of my motivation in scheduling two months ago was because I was hosting Thanksgiving. Then I was even more frustrated when I went on your website and Facebook page to find out that as late as Friday, November 11 Distinctive Cleaning was offering Pre-Holiday Cleaning packages. This makes me wonder if I just got bumped.
On top of everything, my credit card was charged an $12.50 on the day of scheduled cleaning. I called to dispute it on Monday, November 21 and was told the charge would be reversed. As of this posting it still had not been fixed.
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