I travel to Houston on business on average once a month. I have been a regular guest of this establishment as I truly enjoy the food and the very good wine list (at very fair prices). HOWEVER, I felt compelled to warn and advise all past, present, and future patrons of this establishment's DISCOURTEOUS and INEXCUSABLE business practices relative to reservations.
In brief, I made a reservation for 20 people for mid-December. The intention was to entertain members of one of Houston's largest businesses and one of my company's largest customers (think major oil and gas company). The reservation was made the first week of November and I was offered the option of a private room or the main dining room. One week later I was contacted by a staff member of Ibiza and advised that the owner decided to close the restaurant the evening of my reservation for a private party. In other words, a larger and more profitable party called and booked after my CONFIRMED reservation. To add insult to injury, I received a half-hearted apology and only after I requested assistance from Ibiza to help mitigate the circumstances, I was offered a reservation at one of Ibiza's sister restaurants (one that I considered of lesser quality). Absolutely no other compensation or apology was offered.
Needless to say I found alternate reservations at a much more professional establishment, and one that I deem much more worthy of the dollars that will be spent that evening. I am sorry to say that Ibiza has lost my future patronage, and probably the patronage of several residents of Houston who are frequent guests of Ibiza.
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