This place is a huge scam. The tons of positive reviews are clearly not accurate. I read them too before I hired them. Since then, I have been had. I was overcharged because they underestimated the amount of people/time it would take, and would not allow additional guys to come help forcing me to pay almost double the quoted price.
On top of that, they are EXTREMELY CARELESS when it comes to unloading at the new house. They dropped my desk down the stairs and damaged my walls and the desk, they ripped a Pottery Barn sofa, they cracked the wood on my dresser, the side of my bookshelf is scraped because the idiot dragged it on the side rather than lift it... and I could go on.
Oh and get this, one of the ""nice guy movers"" stuffed the trash from the lunch I personally went and bought him in my mailbox. That was a joy to find the next morning... Moron.
The sales guy I spoke to before I hired them was quite a schmoozer telling me how they were the best in the business and they are insured, etc. This is all BS. I had to go through the insurance company, ""Claims Adjusting Company"" after the move to try and recoup some of my damages, and I think it's the same company. Their customer service is a joke. I was supposed to receive a settlement offer within 15 days, that turned into well over a month... and at the end of it all, they offered a whopping $78 to compensate me for the above mentioned damage -- and the wall damage isn't even included because they need a signed written statement that they caused the damage. Meanwhile, the movers who ruined the walls said I'd have to just make a phone call and they'd send a guy over to fix it. (It's certainly not that simple)
I am seriously considering taking legal action over this. Oh, and be sure to not take my word for it. Check out their rating on BBB. It irritates me even more to learn I'm not the only one with such a bad experience. This is just a poor excuse for a company.
CAVEAT EMPTOR!
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