A heating/cooling system was purchased in June 2001. Each time a delivery date and time was set, the shipping people failed to show up (at least 3 times). Being in the military, my son could not keep trying to be at home to sign for the shipment. When it was finally shipped, he could not be there to sign the paperwork. When he got home that day, he examined the shipment and found that a UV light ($195.00) which was purchased was not included in the shipment. He immediately called the company (Chris and/or Wendy) and reported the missing UV light. This call was documented in Budget's computer system. It also turned out that the information regarding the appropriate sized unit for the size of his house was wrong, so he requested an exchange. He informed them that it had to arrive before 7/15 because of his military considerations. He learned the right sized unit still was not shipped by 7/11, so the whole thing was cancelled. The company refunded the money (except for several hundred dollars for shipping) but refuses to refund the money for the missing UV light because our son was not there to sign the invoice when it was finally shipped. The manager (Tanya Brown) admits that they were notified that the UV light was omitted in the shipment and that there are notations in the computer from company employees stating as much, but still refuses to refund the $195.00 for the UV light because our son was not there to sign the shipping invoice when it was FINALLY delivered, even though she also admits that the shipping company failed to deliver it on the appointed dates several times before they actually did deliver it. In other words, Brown admitted they knew the UV light never was shipped, but claims she ""cannot"" refund our money. We paid for something we never got and was never shipped despite their own erroneous paperwork. She did, however, thank our son for his ""service"" in the military! Nice way to thank our servicemen - cheat them out of almost $200.
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