Avoid, Avoid, Avoid - I brought a luggage bag to Edwards for the repair of a broken strap, paid in advance, returned for pick-up on the due date, and found the shop closed and locked at about 3:00 p.m. on a business Tuesday afternoon! I called a day later, no one answered the phone. A few days later, I drove Magazine Street and seeing the shop was actually open, went inside with my claim ticket expecting the bag since it was promised to be ready many days earlier; yet the Edwards family could not find my luggage bag anywhere on their shop premises, and said perhaps it had been instead moved to their ""warehouse"" and I would be called on my cell when the bag was located. Since no call was ever received, I telephoned the Edwards shop days later, no one answered the phone, and a drive down Magazine showed the shop was again closed in the middle of a business day. After many more trips down Magazine to the shop, I finally went by on a day when the Edwards Shoe Service was again actually open, and demanded my bag; they still couldn't find my luggage bag but again promised to call when it was located. Once more, no call was ever received. After returning back a couple of more times when finding Edwards open, and repeatedly demanding my bag, and over a month after the due date, they finally produced the bag with a shoddy off center strap in place of the one that had broken; I then took my bag pledging to never return again. In compensation for my ordeal they offered to polish any pair of shoes I might bring them for free, I dared not trust them with any shoes of mine for all of the many reasons stated above!!!!
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